Request status is an option used to indicate the level of progress of a request, based on which any action can be taken to resolve the reuest and close the same. Grouping requests under various status helps in proper organizing of requests and hence reduces the chiaos.

To add a new status click the Add New Status link on the right hand side corner of the Status List table.

Add New Status
The Add Status form shown above has fields, namely Name, Type, and Description.

The status Name is where you specify the unique name that is used to identify each Status.

The status Type allows you to identify the whether the status that you are adding is still in progress and hence should be a part of the open requests or should be moved to the closed requests. If the added status requires the timer of the request to be stopped, then you need to set the check box Stop timer. You can enter a short description about the Status in the Description field. This will help in figuring out what each status means and which requests can be classified under this status, unless ofcourse, the status name itself is explanatory.

Click the Save button to save the status and return to the list view.
Click the Save and add new button to save the status and add another status.