Different people of your organization can access ServiceDesk and each of them accessing the application will have a defined role and hence have a defined set of tasks to execute. You can configure these roles and assign them to every user of the application. To add a new role click the Add New Role link on the right hand side corner of the Role List table.

Add New Role
The Add Role form has three fields, namely role name, access permissions, and description. The role name and access permissions are mandatory entries.

The Role Name is where you will enter a name for the role that you are defining, which will uniquely identify each of the role.

Access Permissions: Set the access permissions by selecting the check boxes beside each of privilages against the various modules.

By default the technicians can view all the requests irrespective of whether it is assigned to them or not. If you wish to restrict access to them, then select the radio button Assigned to him beside the Requests technician is allowed to view field.

Enter any relevant explanation about the capability of the role in the description field.

Click the Save button to save the role and return to the list view.
Click the Save and add new button to save the role and add another role.