Helps you set the operational hours of your organization. This information is used in calculation of the service request completion time based on the SLA and priority applicable on the request.

If your organization works round the clock, then select the radio button provided for the same and choose the working days of your support crew in a week by selecting the check box beside the days of the week listed. If you do not work round the clock, then select the radio button beside Select Operation Hours. From the drop down boxes of time for Start Time and End Time, choose the appropriate values.

Click Save to save the settings.