There are more than one way in which a service request can be submitted to your support team and it will be tracked in ServiceDesk. The modes by which you can submit your service request are:

• Submitting the query using a web-based new request form.
• Placing your request through a phone call to a service desk agent, who will inturn file your request.
• Sending an e-mail to the support team, which will automatically get logged as a service request in ServiceDesk.

To add a new mode click the Add New Mode link on the right hand side corner of the Mode List table.

Add New Mode
The Add Mode form has two fields, namely Mode Name, and Description.

The Mode Name is where you specify the unique name used to identify each mode.

You can enter a short description about the mode in the Description field. This can help in understanding how the service request generated in this mode is tracked in ServiceDesk.

Click the Save button to save the mode and return to the list view.
Click the Save and add new button to save the mode and add another mode.