You can add the list of holidays of your organization. This information along with the operational hours will be used for calculating the expected completion time of a service request, depending on the priority or SLA applicable to that request. To add a new holiday click the Add New Holiday link on the right hand side corner of the Holiday List table.

Add New Holiday
The Add Holiday form has two fields, namely Date and Description.

The date field is a mandatory field, which will take values only in date format. You can select the required date from the calender that can be invoked by clicking the calender icon beside this field.

You can enter a brief description in the Description field, that will give information on the significance of the holiday.

Click the Save button to save the holiday and return to the list view.
Click the Save and add new button to save the holiday and add another holiday.