A workstation is term used to define a PC asset that is live and connected to the network and has an IP address associated with it. A workstation can be allocated to either an individual user or to a whole department.

This section allows you add various windows domains that are a part of your network and scan for the workstations that are grouped under these domains. Normally, during the first time start up of ServiceDesk, all the domains in your network are automatically discovered and you will just need to provide the login and password for these doamins to scan for workstations.

To add a new domain, click Add New Domain link on the right hand side corner of the Windows Domain List table.

Add New Domain
Add New Domain form has four fields, namely Domain name, login name, password, and description. The domain name is the only mandatory field.

Provide the domain level login name and password in the Login Name and Password field.

Provide any relavant information pertaining to the domain details in the Description field.

Click the Save button to save the domain and return to the list view.
Click the Save and add new button to save the domain and add another domain.

Note: For the workstation scan to execute successfully the following things need to be true:

1. WMI needs to be enabled in the workstation where the ServiceDesk server is running.
2. COM/DCOM service needs to be switched on in all the workstations belonging to the windows domains.